What our members say about us

December 2018

14th December:
Thanks XXXXX and thanks also for your on-going support.

7th December:
I can’t thank the girls who helped me from your office enough.

6th December:
So that’s that then! Thank you hugely for all your advice and support, I have really appreciated it.

November 2018

30th November:
Thank you for listening yesterday, when I was distressed. My team manager has contacted HR for clarification and she has been advised not to progress with the process as there is insufficient evidence to take this route. I am happy with the outcome. Looking back, I am glad that I joined UNISON and I will encourage every new staff on my team to join because workers do not know what can happen during their employment.

21st November:
Just wanted to say a huge thank you! Thank you so much for all your help, support and guidance during my very difficult time at work. You were so kind and understanding and took your time to listen and give fantastic advice. I’m so grateful to you and to UNISON, I have no idea what I would’ve done without your help. Thank god I joined UNISON. Honestly can’t thank you enough, and for getting an awesome result for me. You’re a lovely, kind lady who definitely knows her stuff! Thanks again, so so much!

15th November:
Thank you so much for your valuable time yesterday and for the advice you were able to give. Thank you also for your good wishes and it is people like you within the organisation that it has been a pleasure to work with over the years.

8th November:
I am happy to say Laurence who works at Unison West Sussex is the best person to work with. I do recommend him as my friend, pal and uncle. I had the great pleasure working with him yesterday. He is patient, friendly, approachable, believes in facts of information and very professional. I hope he will be my solicitor in the future if God bless me with a big company. In fact, I will end here by saying he has been doing his work well. Well done Laurence and may God bless you and your family.

7th November:
Just wanted to drop you a note to say thank you for UNISON’s support in the recent pay debacle. Once again thanks for all your hard work on this.

2nd November:
Thank you for clarifying this matter, I am very grateful for your swift assistance and information.

October 2018

9th October:
Thank you for the support provided, it was invaluable.

8th October:
I’m back doing my full time… I would like to say a big thank you for your time and help, it is much appreciated.

September 2018

7th September:
So in the end it has all worked out nicely for me… Thank you for your advice at the time.

August 2018

28th August:
During the last two years in my 26 years at XXXXXXXX School, following a change in Management, it was unfortunately necessary for my colleagues to seek support from Unison through our rep XXXXXXXX. James Ellis also worked very hard on their behalf and successfully opposed the very unfair changes that the management were attempting to impose upon some of our support staff. I witnessed the stress and anguish my colleagues endured for months so really do value the help that Unison does offer.

8th August:
I really thank you for contacting XXXXXX so promptly yesterday because it appears that immediate action has happened, and we haven’t had to be in the situation for 10 days like last time. But really, we shouldn’t have to phone or take photos when the sanitary bins need collecting.

3rd August:
Thanks for this. Will leave contacting the solicitors until early next week with the aim of an appointment early the following week. I had the best nights sleep I have had in over two years last night!

2nd August:
Thank you so much for all your help and support, I don’t think I would have got through this without you. I’m hoping there won’t be any issues between now and XXXXXXX, but if there are, I will let you know.

1st August:
Thank you so much for your phone call Monday evening, very much appreciated and I hope you got on the right train in the end! Your advice was very sound so this has helped with my decision making. Thank you for the advice and clarity… it is so good to know that Unison are there when needed.

July 2018

24th July;
I just wanted to thank you for all the help you have given throughout this process, I can honestly say we wouldn’t have been able to do this without your knowledge and advice, it’s been very much appreciated.

20th July:
Just wanted to say thank you so much for your support on XXXXXXX. I couldn’t have done it without you. You were amazing.

10th July:
I have just now received an email from XXXXXXX. Thank you for your help with all of this, hopefully it’s all sorted now!

5th July:
I just wanted to take this opportunity to thank you and your team for the support you gave to XXXXXXX, when they were preparing for my disciplinary hearing. Your input helped us so much when we were planning our strategy and I have no doubt that things would have been very difficult without your help. I really appreciate XXXXXXX’s contribution at this stressful time. XXXXXXX gave me their time, experience, expertise and friendship willingly at all times. Nothing was ever too much trouble and they went out of their way to give me support. I am so pleased to have them as my union rep.

June 2018

27th June:
I thought I would just drop you a note as I have been advising XXXXXXX (School) re a staffing restructure / redundancy programme for their TA staff; they have said that XXXXXXX was advising staff from the Unison side of things and have fed back to me that XXXXXXX was really helpful in supporting their staff and getting them through the process.  They are very thankful that XXXXXXX was there to support staff and really appreciated this.

25th June:
O…..M……G!!!!!! Thank you so much…… some good news at last!  You’ve been a superstar!  Thank you and your team so much for your continued support!

13th June:
I have praised you throughout this process for enabling me to gain confidence, reassurance and reach a position of calmness. Thank you, XXXXXXXX.  I believe more vulnerable staff would have incurred considerable emotional hardship if such events had happened to them. I now take the opportunity to thank Unison for their continued support and ‘addressing’ issues arising with their member.  I wish you good health and thank you again, XXXXXXXXXX. 

4th June:
I would also like to thank the West Sussex Unison team for the help and support they have provided to me during my working life at Aspire Sussex.

May 2018

22nd May:
Just wanted to say thank you for taking our Trainee Social Worker pay challenge forward for us. I have finally had confirmation that we will be getting paid as Social Workers as soon as we receive our HCPC registration. Thanks again.

10th May:
Many thanks for all you have managed to do to help the staff at XXXXXXXXXXXXXXXXXXX.

3rd May:
Thanks XXXXXXX, wise words as always. I feel closure and I can now move on… Anyway thanks again.

2nd May:
Thank you so much for the opportunity to chat to our Unison colleague, he helped clarify a few issues that I couldn’t work out from the documentation available online at Hartlink and the LGPS site.

April 2018

30th April:
Thank you very much indeed for all your help; I am truly appreciative and so pleased with the support I have received from you and Unison.

25th April:
It looks like I’ve got XXXXXXXXXX – hoorah! Thanks for all your help in getting me this far.

20th April:
Thank you so much for your support with this. I will wait to hear from you re the other issue. Many thanks.

20th April:
Just want to say thank you so much for your support with our case. You were fantastic! We couldn’t have got through it without you, so kind, caring and compassionate in what you do – thanks again. We so appreciate it.

8th April:
Once again thank you for all your support. You are a real asset to Unison.

March 2018

19th March:
I would like to express my gratitude to XXXXXXX for all that he has done for me. He is very knowledgeable and very sincere in how he handles your case. He is a brilliant union representative.

13th March:
Thank you so much for all the time and effort you have spent on my behalf, I didn’t think I would get there, but hopefully I will start to reap the benefit, when they have in-filled my hours.

February 2018

26th February:
I would like to take the opportunity to thank you for your time, energy, compassion and overriding insight into the issues arising in my XXXXXXXXXXXXX. I will take some time going through each issue and being concise tomorrow. Furthermore I found your ability to separate out each matter and ask the right questions also enabling and most useful. Many thanks for the pot of tea and thoughtful surroundings where we met.

7th February:
Just to let you know, XXXXXX received his pension offer on Monday, so we are now closer to it being sorted out. We have to return the forms with his decision, then hopefully it won’t take too much longer to come through. Thank you for all the help you’ve given XXXXXX over the last couple of years, we couldn’t have done it without you.

7th February:
I would like to thank you from the bottom of my heart for the letter you wrote. Yesterday I received a phone call… I have been battling so hard for so long. Thank you again for all you have done for us and for the strong letter you wrote! This really is a life changer… many, many thanks.

1st February:
Thank you very much for taking the time to write that. Your letter is fantastic. Thank you so much for all of your help, you really have given us hope again.

January 2018

31st January:
I wanted to thank you for all your support and advice.

December 2017

22nd December:
Just wanted you to be aware of the decision to uphold my appeal. Please can I take this opportunity to thank you for your ongoing support and going the extra mile to assist me, without your support I doubt I would have had the strength to have continued with my appeal.

21st December:
Thanks, good point, excellent advice. Not sure why HR didn’t say as much…

18th December:
Just to inform you that I have received back pay from April 2017 and my salary is now correct – which I wouldn’t have got without your assistance.

15th December:
I’d like to take the opportunity to thank you both for your support in recent months. I want you both to know your guidance provided me with well needed advice, which enabled me to approach the challenges I’ve faced with confidence. I’m incredibly grateful to you both for providing me with reassurance and also for helping me to be assertive without being over-emotional at a time I found especially stressful.

7th December:
I just wanted to thank you for your ongoing support this year in terms of my request for flexible retirement, I can’t believe this has taken a year out of my life.

1st December:
My return to work was much better than I thought that it would be. Many thanks to your team for their help.

1st December:
Many thanks for your most prompt and supportive reply. I am interested in becoming a retired member, please be kind enough to let me have the details. I do of course understand that the dreadful inefficiency of Capita isn’t a reflection of any individual concerned.

November 2017

28th November:
Thanks very much for supporting me going back to business as usual in XXXXXXXXX, greatly appreciated.

23rd November:
Positive outcome yesterday: No Further Action outcome, would like to thank XX, XX, XX and yourself for your support in what has been a difficult period. On these occasions it is reassuring to have the backup of UNISON. Can now draw a line and move on.

16th November:
Thanks so much I had an email from XXXX confirming that you were indeed correct at our last meeting [and that HR were wrong]. Thank you so much XXXX, you have been an inspiration, such a valuable and balanced source of information and moral support, always in my best interests.

10th November:
Just wanted to say thank you for your support throughout the process. I don’t think I could have held it together without that. I hope they do look at the process and how it impacts on the individual to just be left hanging.

6th November:
I want to thank you for making what is a difficult time that much easier for me, so thank you!

October 2017

26th October:
I am so glad to have had the backing of UNISON for 10 years and have advised new members of staff that it is a necessity to be a member. UNISON will always have your back where the school may not. Thank you.

17th October:
I have really good news in that I am moving to X Services on X! I have got reasonable adjustments in place and they are working well for me. I do need to thank you very much for your support and guidance during a period I found quite overwhelming. Your calm demeanour and knowledge really reassured me. Thank you again

5th October:
Thank you so much for sorting this for me. I really do appreciate it and a big weight off my mind.

September 2017

4th September:
Appeal was upheld! Mainly based on breach of contract. Thank you so much for representing me. So glad I re-joined UNISON!

August 2017

4th August:
I wanted to let you know that my workplace rep provided great support and guidance to me through this stressful process and I just wanted to pass on my thanks.

2nd August:
I’ve just read the response on the parking issue and wanted to say thanks for such a comprehensive and clear account. As a member I feel my views have been extremely well represented and I appreciate the amount of work that must have gone into this.

1st August:
What a great response to the car parking mess. You captured it all. Thank you.

July 2017

28th July:
Once again many thanks for your timely, knowledgeable and professional response, which is second to none!

28th July:
You have produced an excellent and very well written response document. Thank you.

27th July:
Great response put together on parking proposals. Thank you for putting our voice across so clearly.

20th July:
I would like to thank you for your support through the process and, most importantly, the advice on the day. Without your support I truly believe the outcome wouldn’t have been what it has and I would be out of a job, so thank you once again for your support and knowledge.

18th July:
My caseworker’s expertise was a game changer. His knowledge of the law, his skills around dealing with my employer, his ability to understand my situation and his flexibility was, and is, so appreciated. He is everything anyone could want from a rep; he is a credit to the service.

5th July:
I cannot thank you enough for helping me with this grievance. Needless to say, it would not have happened without the assistance of yourself within the UNISON umbrella. What a valuable thing trade unionism is and long may it remain so!

June 2017

28th June:
Thank you for attending the meeting with me and for your support. Really pleased with the outcome, will continue to maintain my healthy lifestyle and improve my sickness levels. Thanks again for your support.

21st June:
I must sincerely thank you for your support as my UNISON rep and your outstanding job in representing me and supporting my return to work and my continued recovery. You really have been a good friend and confidant, and I will always be grateful.

14th June:
We are so pleased and relieved. Victory for the small people! Just want to say a huge thank you for all your help and assistance and we feel that with your backing and correspondence that has helped massively towards the outcome.

10th June:
A letter has arrived this morning offering some job shares, it’s a little complicated but it is a big U-turn from where they started… THANK YOU THANK YOU THANK YOU. Ours will be a story to tell to other schools about the importance of union membership and not to lay down!!!

5th June:
Thank you for giving me some of your valuable time. As mentioned during our discussion, I trust and admire the fact that you are approachable and willing to help where you can. It is one of the main reasons I joined UNISON.

May 2017

25th May:
I have been waiting for any other complications but there don’t appear to be any! I wish to say a big thanks to you for all your hard work, none of this would have happened without your intervention. So thanks again!

24th May:
I would just like to add that XXXXXXX has been a very supportive union rep.

11th May:
Thanks for all your support, it means a lot. Once more thanks to you and your great team.

2nd May:
I just wanted to thank you for all your help with this process.

2nd May:
I would like to thank all of you at UNISON (my Caseworker has been a star!) for your support during this somewhat trying period.

April 2017

28th April:
I would also like to take this opportunity to express my thanks and respect for the role carried out by my Caseworker, she was very supportive throughout, I cannot thank you all enough.

28th April:
I would like to add that my Caseworker has been amazing in all of this.

26th April:
I know XXXXXX had already emailed you but I just wanted to pass on my thanks for everything you have done. I’m now madly filling out paperwork but am very happy to be doing it. Thank you.

24th April:
I just wanted to say thank you on behalf of myself and my colleague, XXXXXX, for putting our representation through – we are now in the pool with the permanent teachers thanks to you!

15th April:
The letter from XXXXXXX arrived in the post this morning. Once again, thank you so much for your dogged determination in seeing this through – and I’m sure I speak for the others you were also campaigning for.

12th April:
Thank you again, so much, for all your support!

7th April:
Many thanks for all the effort and hard work you have done in preparing the proposal for our members at XXXXX School.

6th April:
I just wanted to give you an update on my case and I am pleased to say that my hub base has been changed to XXXXXX which I am really relieved about. Thank you so much for your help.

4th April:
x has spoken with me this morning and agreed to my request for change in supervisor, therefore no need to accompany me to any meetings at the moment. I can’t thank you enough for your continued support and guidance, you are the perfect union rep and we are lucky to have you with us.

4th April:
I hope you’re aware of the difference your support, time and expertise has made to me over the last couple of years, and it has been so appreciated. Joining UNISON has been the best thing I ever did, professionally!

4th April:
Thank you so much for your help, it was sorted without any worries just a conversation, but regardless it was good to have that backing.

March 2017

31st March:
Thanks very much for helping to sort out my problem last week it was a big relief to have it resolved. Also for your advice and support through the whole redundancy process which has been very much appreciated.

9th March:
I spoke to x for some time last night and gave him the background to our situation. I just wanted to say how good it was to have him attend both meetings, I know staff found this really supportive.

6th March:
Massive thank you for my amazing defence – such a relief it’s finally over.

February 2017

20th February:
Thank you so much for making the effort to come all the way to see me on Friday. I can’t thank you enough for the support you gave me during my meeting.

15th February:
Many thanks for the support. My issue has been fully resolved.

December 2016

16th December:
I wanted to say a very big thank you for coming out and representing me recently. It made such a difference knowing that I had UNISON behind me and your support. It really was very much appreciated.

13th December:
Thank you for your support regarding my pension. I’m very grateful for all your help.

7th December:
As Unison members we wanted to express our feelings about the unfairness that these changes are creating within our team and your work portrays that effectively.

6th December:
I just wanted to send a line to say thank you for all your work on this project.

November 2016

Adur Voluntary Action (AVA), published in their November annual report 2015-16:
AVA places on record the valuable support our staff received from West Sussex UNISON over the year of this annual report. This made a huge difference to the stressful and uncertain situation faced by all AVA’s paid staff. AVA recommends that all local charities employing staff encourage trade union membership, and draw up workplace agreements. This is not a paid advertisement. It is simply the voice of AVA’s direct experience.

October 2016

24th October:
Thank you for this and for everything you do to make life easier. I’m so thankful Im in the union. When this is all over, I’d be very happy to be involved in any promotional information. Everyone should be in the union!

10th October:
A big thank you to you. I’m very impressed in your efforts to help me.

July 2016

19th July:
I cannot thank you enough for your kind words, advice and help, you have put me at ease. I know I did nothing wrong and what you said has really helped, I cannot thank you enough, I really appreciate it.

5th July:
That’s great to know; at least I feel we have been listened to! Thank you so much for all your support on this. I feel UNISON in West Sussex really does support its members and that is down to people like you who really do care and give a damn. I am fine now to be honest – getting there at least. Hope you are too! 

June 2016

23rd June:
Many thanks for letting me know. I have just signed and emailed a copy of the agreement to the solicitor’s and they called me to say this has been received. Many thanks for all your support it really has made such a difference having your advice on all of this.

21st June:
I know I am a bit late but I would like to say how well my caseworker did for me (she helped me recently over a capabilities matter). Without her knowledge and support I would not have come out of this so well so a big thank you. Best Wishes.  

May 2016

19th May:
Thank you to the Unison team for recent meetings to discuss pertinent information about retirement policies, and for the Unison pensions seminar.

11th May:
Thank you ever so much for that. This is a great answer for me. Thank you for your time and support. Kindest. 

6th May:
I just wanted to thank you for all your support and advice through what has been a very difficult time. I need to draw a line in the sand now and move on with my life. I would also like to wish you all the best for your future plans. 

4th May:
Please can you convey my gratitude to my caseworker for all his help in the past.

4th May:
Good news in the end, just surprising that it took as long as it did. My more recent request has also been acknowledged after four weeks. I have been told I should receive it around the end of this month. Many thanks for your help in getting the log-jam moving! 

April 2016

26th April:
I have re-started work this week. Thank you so much for your input.

19th April:
Thank you so much for your help throughout this business. I will let you know when the pension kicks in.

18th April:
Thank you for the help in the meeting. It was refreshing to have the union on my side.

15th April:
I wanted to say my rep has been a great support throughout, practically and emotionally with a genuinely kind and caring approach. His knowledge and time given has been really appreciated and has led to some really positive steps being made from my management, finally getting the understanding and professional support that had been lacking for too long. I want to thank UNISON for being a great support, making me feel I have a support network in future that I can always turn to. 

12th April:
Just wanted to thank you for your support and advice last week. I would not have been able to do this without your support, I really appreciate it. 

6th April:
Thanks for your fantastic helpful help. Brilliant!

5th April:
I’ve just had a call from the above regarding another member and she mentioned that she couldn’t have got her ill health retirement sorted out last year without you and that you were brilliant. Hopefully she told you at the time but, if not, now you know!

4th April:
Member has resigned as has left her job but she has asked us to note that her branch rep was very helpful and extremely knowledgeable and would like to pass on her compliments.

1st April:
I do wish I had joined Unison earlier due to previous difficulties in the workplace, which addressed at the time could have prevented things escalating to the detriment of my health and personal/work life. More awareness for new starters to join Unison would be great. Many have started work here over the past year and did not anticipate needing Unison support until it was too late or can only receive phone support because the issue had already begun. The Unison fee is usually the most likely deterrent but the membership pays dividends; and also the worry that (particularly with younger employees) that approaching Unison for support may cause them further problems in the workplace, which isn’t the case.

March 2016

24th March:
Thanks loads for your support and advice on this, really helpful 

22nd March:
Thank you for the help UNISON have given me with my Stage 1 Sickness Absence. My rep did a great job and I felt very supported. He gave me some information which I wasn’t aware of and also asked some questions of my manager during the meeting. I was very happy with the support he gave me and should be grateful if you would please pass on my thanks and gratitude for the assistance he provided.  

11th March:
I just wanted to say a big thank you to you and UNISON for the support you gave me yesterday.  

8th March:
Thanks for all your support and input over the past months: a very heartfelt and sincere thanks to you, and best wishes.