UNISON research into Capita contract: your help needed!

By the end of January, we’ll be asking all UNISON West Sussex members to complete one of two questionnaires aiming to give us vital feedback on their experience of using or working for services now delivered by Capita.

One survey will be targeted at members who now receive services such as pensions and payroll from Capita.

The other survey will be targeted at Capita staff who actually deliver those services.

The branch has successfully secured resources from UNISON’s regional funding pool to conduct an independent review of the outsourced Support Services contract currently operated by Capita plc. This includes services such as pensions, payroll, IT and health and safety across a number of public sector organisations such as WSCC, the University of Chichester, schools and academies.

The review will:

  • analyse whether the contract is meeting its stated performance objectives;
  • assess the impact on pay and conditions of staff affected; and
  • consider the ‘social value’ of the contract to local residents and businesses from this method of public service delivery.

The outcomes of the project, conducted by independent researcher Andy Holt, will be reported in the Spring.

Andy will be talking about his research at the Branch annual general meetings scheduled for March in Worthing, Horsham and Chichester. All members are welcome to attend.

Look out for links to the surveys in emails and news items at the end of January.